Customer Help
Common purchase queries answered
Orders and Shipping
Placing an order is simple! Browse our stainless bird cage collection, select your preferred model, click “Add to Cart,” and proceed to checkout. Fill in your shipping details and select your payment method. You’ll receive an order confirmation email within minutes. Our user-friendly process ensures a smooth shopping experience from selection to confirmation.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for your stainless bird cage purchase. All transactions are processed through secure payment gateways with encryption technology to protect your financial information. Shop with confidence knowing your payment details are safe and secure.
Standard international shipping for your stainless bird cage typically takes 7-15 business days, depending on your location. After processing, you’ll receive a tracking number to monitor your delivery progress. Please note that customs procedures in some countries may occasionally cause slight delays, but we work diligently to ensure timely delivery.
Yes, you can modify or cancel your stainless bird cage order within 12 hours of placing it. Simply contact our customer service team via email with your order number. Once an order enters the processing phase, cancellation may not be possible. We recommend reviewing your cart carefully before completing your purchase.
Tracking your stainless bird cage is easy! Once your order ships, we’ll send a confirmation email containing your tracking number and a direct link to the carrier’s tracking page. You can also log into your account on our website to check your order status. Our system provides real-time updates so you’ll always know where your package is.
Your stainless bird cage requires minimal maintenance to stay beautiful and functional. Regular cleaning with mild soap and water will maintain its shine. Avoid abrasive cleaners that might scratch the surface. Periodically check and tighten any loose components. With proper care, your stainless bird cage will provide years of service while remaining rust-resistant and durable.
In the rare event your stainless bird cage arrives damaged, please take clear photos of the damage and contact our support team within 48 hours of delivery. Include your order number and photos in your email. We’ll promptly arrange a replacement or refund. Customer satisfaction is our priority, and we stand behind the quality of our products.
We offer a 30-day return policy on unused items in original packaging. If you’re not completely satisfied with your bird cage, contact our customer service team to initiate the return process. Please note that return shipping costs are the customer’s responsibility unless the return is due to our error. We process refunds within 5-7 business days of receiving the returned item.
If you want to customize
Wholesale and Customization
Our MOQ for stainless bird cages varies depending on the specific product line and your business requirements. We accommodate businesses of various sizes, from boutique pet shops to large distributors. Our flexible approach allows us to tailor wholesale quantities to match your market demand and storage capabilities. Contact our wholesale team for personalized MOQ information based on your selected stainless bird cage models.
We offer tiered pricing for our stainless bird cages, with rates becoming increasingly competitive as order quantities increase. Our wholesale pricing considers factors such as order volume, relationship longevity, and selected product lines. We’re committed to providing value that enhances your profit margins while maintaining our quality standards. Contact our B2B team for a customized quote based on your business requirements.
Our wholesale catalog features a comprehensive range of stainless bird cages, including flight cages, breeding cages, decorative models, and specialized designs for various bird species. We offer options across different price points and feature sets to accommodate diverse market segments. Our product development team regularly updates our stainless bird cage collection to reflect market trends. Request our latest wholesale catalog for the complete selection.
Yes, we provide comprehensive OEM/ODM services for stainless bird cages. Our experienced design team can develop custom stainless bird cage solutions based on your specifications or collaborate with you to create innovative designs from concept to production. We handle everything from material selection to engineering and quality control, ensuring your unique stainless bird cage products meet market demands and quality standards. Contact us to discuss your OEM/ODM requirements.
Absolutely! We offer various branding options for our stainless bird cages, including laser engraving, embossing, and premium quality logo plates. Your brand can be prominently featured on the cage doors, base, or custom locations of your choice. We ensure high-quality logo reproduction that withstands regular cleaning and maintains its appearance throughout the stainless bird cage’s lifespan. Send us your logo files, and we’ll provide branding samples for your approval.
We offer extensive customization for stainless bird cages, including custom wire spacing, specialized door mechanisms, unique feeder configurations, and specialized finishes. Business clients can request modifications to standard designs or completely custom stainless bird cage creations. We also provide custom packaging solutions featuring your branding. Our engineering team works closely with you to ensure all customizations maintain structural integrity and bird safety standards.
Lead times for stainless bird cages vary based on order volume, customization requirements, and current production schedules. Standard wholesale orders typically process more quickly than fully customized solutions. We provide estimated timelines during the quotation process and keep you updated throughout production. For time-sensitive requirements, we can discuss expedited manufacturing options for your stainless bird cage order. Contact our team for current lead time estimates.
Becoming an authorized distributor for our stainless bird cages involves a straightforward application process. We evaluate potential partners based on market reach, business stability, and alignment with our brand values. Authorized distributors receive preferential pricing, marketing support, territory protection, and early access to new stainless bird cage models. Our partnership approach focuses on mutual growth and long-term success. Contact our distribution team to begin the application process and discuss territory availability.